Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag a new site worth looking at? This page covers how to reach Non Gamstop Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
When you get in touch, it helps to be specific. If your message relates to a particular brand from our list of non Gamstop casinos, tell us which one and what the issue is — a broken link, an outdated bonus, a licensing change we've missed, or anything else that affects accuracy.
What we can help with
- Review accuracy — if a welcome offer, wagering condition or payment method listed for a site such as Betmica, Kikibet or any other brand we cover has changed, let us know so we can check it.
- Site suggestions — if you've come across a casino not on Gamstop that isn't on our radar, send the name over and we'll add it to our research queue.
- General feedback — thoughts on how we rank and present casino sites, or on the site itself, are always welcome.
- Corrections — factual errors, broken links or anything that looks out of date.
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or make decisions on your behalf about specific games or bonuses. Those matters sit with the individual casino's own support team, and each brand's site will list how to reach them directly.
If you're concerned about your gambling habits, or want to understand the tools available to manage play, our responsible gambling page is a better starting point than a general enquiry to us — it covers self-exclusion options and where to find independent support, separate from Gamstop itself.
Before you write in
A few things are usually quicker to check yourself first:
- For details on how we assess and rank casinos, see our non Gamstop casinos guide, which sets out the criteria behind the list.
- For background on who runs Non Gamstop Casinos and why the site exists, our About Us page explains our approach and independence from the brands we cover.
- For the legal terms governing use of this site, check our Terms and Conditions.
These pages answer most of the questions we get asked, so they're worth a quick look before sending a message — though we're happy to hear from you either way.
A reminder on independence
Non Gamstop Casinos may earn a commission when readers sign up to a casino through links on this site. That doesn't influence how brands are ranked or reviewed — ratings are based on our own research into offers, payment methods, game selection and site reliability, not on which operators pay for placement. If you ever think a listing reads as biased, that's exactly the kind of feedback worth sending us.
Getting a useful reply
To help us respond properly, include as much of the following as applies:
- The name of the casino or page your message relates to
- A short description of the issue or question
- Screenshots or links, if relevant (for example, a bonus term that's changed)
- Whether you're contacting us as a player, an operator, or a fellow publisher
All players should be 18 or over, and readers based outside GB should check what's permitted under their own local rules before signing up anywhere.
We won't be able to intervene in individual account issues, but if a pattern of complaints emerges about a listed site, that's the sort of thing that genuinely affects how we review it — so it's still worth telling us.